Washington State University Mental Health Services has announced that after implementing a new service model, the time students spent on the waiting list for services dropped by 75%, in spite of the fact that the number of Pullman students seeking mental health services has jumped from 1,689 during the 2014-15 academic year, to 1,957 last year. By the end of the fall 2017 semester, the average time students spent on waiting lists dropped from 37 days to just nine day and all students on the waiting list were seen before the end of the semester.
The increase in students seeking services is in line with the national average.
The new service model emphasizes focused therapy, walk-in counseling and includes and an after-hours crisis support line. The Crisis Support Line is available after 5:00 pm on weekdays, during weekends and university holidays. The Crisis Line number is (509) 335-2159
